Who we are and our baby care range
Nappy sizing, wipe ingredients and safety
Ordering and payment information
Shipping and delivery information
Faulty items and refund information
How to get support or contact us
Pure Joy Babies is an Australian owned and operated supplier of high-quality nappies, baby wipes and everyday childcare essentials. We have served Australian homes and early learning centres. Our staff bring with them a combined 20 years of childcare experience. Our baby care range sits alongside the tissues, hand towels and toilet paper that centres order in the same delivery. Same people, same service, now with a premium baby range of our own.
No. Centres make up a large share of orders, but families buy exactly the same cartons online through our e-commerce store. There is no minimum order and no account needed.
Along with Nappies & Baby Wipes, Pure Joy Babies supply: Gloves, tissues, hand towels, toilet rolls, bin liners and craft paper. Centres & families order those in the same delivery.
Yes. Our nappies and baby wipes are dermatologically tested and suited to sensitive skin, and the nappy range is rated for up to 12 hours of protection. We focus on quality and comfort for every child. Australian Consumer Law also requires everything we sell to be safe and fit for purpose when used normally, and the Australian Competition and Consumer Commission sets out the consumer guarantees that come with it.
Yes! We supply early learning centres at service pricing, with flexible order sizes and scheduled deliveries across Australia.
Baby wipes fall under Australian cosmetics regulation, because they sit against the skin to cleanse it. That puts them under the Consumer Goods (Cosmetics) Information Standard 2020, a mandatory standard published by Product Safety Australia. It requires a full ingredient list on the pack, in descending order by mass or volume. Anyone importing or manufacturing wipes must also register with the Australian Industrial Chemicals Introduction Scheme first.
Disposable nappies carry no separate mandatory standard of their own. That is normal rather than a gap. Product Safety Australia makes the point that not every product sold here has to meet a safety standard. Australian Consumer Law still applies in full.
Weight is the first signal. Leaks overnight, tabs that no longer reach comfortably, or marks around the legs all point the same way. Within an overlap, the larger size usually holds up better overnight.
The current range covers 6 kg and up, so it suits babies past the newborn stage through to toilet training. The range does not go below size 3 at the moment.
Each pack holds 80 sheets, with 12 packs to a carton. The formulation stays deliberately short: glycerin to support hydration, vitamin E for softness, and disodium cocoamphodiacetate as a mild cleansing agent. It leaves out propylene glycol and potassium sorbate.
Many hand towels, tissues and toilet rolls use recycled or sustainably sourced materials. Material varies between products, so check the individual product page for sourcing detail.
Browse the range on our online store, add the cartons you need and check out. A confirmation email follows once the order goes through. Ordering needs no account, although saving one speeds up reordering.
We accept Visa, Mastercard, Amex, Apple Pay, Google Pay and other secure online payment options, all in Australian dollars (AUD).
Everything sells by the carton at one flat price, with no per-pack retail markup in between. One carton replaces a stack of individual supermarket packs, so the cost per nappy comes down and you reorder far less often. Supplying early learning centres at volume is what keeps our carton prices where they are, and families order from the same range at the standard carton price.
That depends on the size and the child. A size 4 carton holds 184 nappies. The Raising Children Network puts typical use at six to eight nappies a day for a toddler, so one carton covers roughly three to four weeks. Size 3 holds 208, size 5 holds 176 and size 6 holds 160.
Yes. Each size sits on its own product page, so add whichever cartons suit. Nothing locks in, so the next order can simply move up a size.
Yes, we provide nationwide delivery. Orders are usually dispatched within 1–2 business days. Metro areas typically receive orders in 3–5 business days, while regional deliveries may take longer.
Carton orders ship free, Australia-wide. A tracking number follows on dispatch.
No. Full cartons need a street address, so checkout asks for a residential or business address.
Yes. Centres can arrange service pricing, flexible order sizes and scheduled deliveries anywhere in Australia. Centres also carry hygiene obligations under the National Quality Standard. The Australian Children’s Education and Care Quality Authority publishes guidance on toileting and nappy changing, which sets out what assessors look for.
Hygiene rules rule out returns on opened nappies, wipes and other sanitary products. However, faulty or incorrect items can be returned within 7 days of delivery. None of that affects consumer guarantee rights under Australian Consumer Law.
Contact our customer support team at support@purejoybabies.com.au with your order number and what went wrong. We’ll process your refund or replacement quickly.
A photo helps where a carton arrived damaged in transit. The delivery and returns policy sets out the full terms.
Reach our friendly Australian customer support team via email at helpdesk@purejoybabies.com.au.
We’re available Monday to Friday, 9:00 am–5:00 pm AEST to answer your questions about nappies, baby wipes, and paper products for childcare centres.
You can also contact us via the form on our contact page.
Centres should use the service information request form, because it captures room numbers and current sizes up front. The team then comes back with pricing built around actual usage.
If you have any questions please call 0423 524 886, email us at helpdesk@purejoybabies.com.au or contact us via our contact page.
